Agenda | Thursday, Nov. 7

Plenary Session | 10:30 a.m. – 11 a.m ET

Case Studies on Large Multifamily Losses: Lessons Learned the Hard Way, So You Don’t Have To

Presented by:

Elizabeth Owens, risk control director, HAI Group 
Mary Ciccaglione, assistant risk control director, HAI Group

Join us for an eye-opening session on critical lessons learned from real-world case studies of significant losses in multifamily housing. Discover the most effective preventive strategies to mitigate risk and protect your properties.

  • Gain valuable insights from detailed analyses of high-stakes incidents and the measures that could have prevented them.
  • Learn proactive steps to identify vulnerabilities and reduce potential risks in multifamily housing environments.
  • Watch a screening of HAI Group’s latest risk control short. In it, Chief Risk Officer Dr. Reginald Freeman provides a tour of mechanical rooms, highlights risk points, and shares essential mitigation tips.

Whether you’re new to risk management or looking to enhance your current strategies, you will leave with practical knowledge to strengthen your approach to multifamily housing safety.

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Dr. Deme Hill, D.P.A., M.A., is a principal consultant at Advocates for Human Potential (AHP). She has served U.S. communities for nearly 30 years in social services and government, specializing in criminal justice, behavioral health, housing, and homelessness. Hill is currently a state-appointed juvenile justice commissioner and has served as the longest-standing member of the San Diego Reentry Roundtable, hosted by the District Attorney’s Office, in various leadership roles. She holds a doctorate in public administration and a master’s degree in public relations from California Baptist University.

Session 1 | 11 a.m. – 12:45 p.m. ET

Fair Housing Essentials: Promoting Equity and Inclusion in Housing

Presented by: Dr. Deme Hill, principal consultant, Advocates for Human Potential

Explore key aspects of the Fair Housing Act and Title VI of the Civil Rights Act in this comprehensive session aimed at addressing and preventing discrimination against protected classes.

  • Learn about compelling case studies that illustrate instances of housing discrimination.
  • Review the latest Olmstead guidance (Notice PIH 2024-30).
  • Acquire the knowledge and tools needed to promote equity and inclusion in housing within your community while ensuring compliance with fair housing laws and regulations.

By attending this session, you will be better equipped to foster an inclusive housing environment and advocate for the rights of all individuals, ultimately contributing to a more equitable society.

Session 2 | 1 p.m. – 1:50 p.m. ET

Fortifying the Digital Frontier: Leveraging MS-ISAC Services for Robust Cybersecurity

Presented by: Elijah Cedeno, regional engagement manager, Multi-State Information Sharing and Analysis Center (MS-ISAC)

Join us for an insightful exploration of the Multi-State Information Sharing and Analysis Center's (MS-ISAC) no-cost cybersecurity services available to state, local, tribal, and territorial entities.

  • Gain a comprehensive overview of core MS-ISAC offerings and their practical applications.
  • Learn proactive measures and reactive strategies suitable for organizations at various stages of their cybersecurity journey, from beginners to mature programs.
  • Understand how to leverage MS-ISAC resources to enhance both proactive and reactive aspects of your cybersecurity posture.

Whether you are new to cybersecurity or looking to refine an established program, you will leave this session with actionable insights and practical steps to strengthen your organization's digital defenses.

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Elijah Cedeno is a regional engagement manager for the Multi-State Information Sharing and Analysis Center (MS-ISAC), a division of the Center for Internet Security, Inc. He is a member of MS-ISAC’s Stakeholder Engagement team, which collaborates with state, local, territorial, and tribal (SLTT) governments and public education institutions to provide free cybersecurity resources and services. Cedeno manages MS-ISAC members in the Northeast region, supporting their overall cybersecurity posture.

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Sarah Latyn is the technical training manager at Target Specialty Products. She has extensive experience in the pest control industry, having worked in manufacturing, consulting, and operations. In her current role, Latyn supports the sales team and clients by speaking at events, providing insect identification services, and creating content for the company’s online learning platform. She holds a Bachelor's degree in Biological Sciences and a Master of Business and Science degree from Rutgers University and is currently pursuing a Master of Science in Entomology at the University of Kentucky. In her free time, Latyn enjoys spending time at the beach and with her cats and husband.

Session 3 | 2 p.m. – 2:50 p.m. ET

Integrated Pest Management Strategies for Multifamily Housing

Presented by: Sarah Latyn, technical training manager, Target Speciality Products

This session will review some of the most challenging pests commonly found in multifamily housing, including cockroaches, bed bugs, and rodents. Attendees will learn how to identify these pests, recognize the signs they leave behind during inspections, and understand how they move throughout properties.

  • Discover why Integrated Pest Management (IPM) is crucial for treating these pests, focusing on strategies beyond chemical pesticides.
  • Learn about the importance of resident education and setting realistic expectations in pest control efforts.
  • Explore proactive approaches that minimize pest-related risks while protecting resident health and maintaining regulatory compliance.

By attending this session, you will be better prepared to implement effective pest management strategies, protect the well-being of residents, and contribute to a safer, healthier living environment in multifamily housing.

Session 4 | 3 p.m. – 3:45 p.m. ET

Navigating Roof Risks in Multifamily Housing: Prevention and Protection Strategies

Presented by: Nathan Gillette, president, Natura Architectural Consulting

Explore the critical role roof integrity plays in maintaining the safety and value of multifamily properties. In this session, you'll learn:

  • Common roof-related risks, including leaks, structural damage, material degradation, and issues specific to commercial roofing.
  • Key inspection practices for identifying different types of roofing membranes, their condition, and when a roofing professional's further analysis is needed.
  • Proactive maintenance strategies to prevent costly roof failures and ensure compliance with local building codes.
  • Tips for managing warranties, mitigating insurance claims, and staying ahead of potential structural concerns.

By the end of this session, you will gain practical tools to perform effective roof inspections, manage roof risks, and ensure long-term protection for your residents and your investments.

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Nathan M. Gillette, AIA, LEED-AP O+M, CEM, has more than two decades of experience in architectural consulting and construction, focusing on the multifamily housing industry. As president of Natura Architectural Consulting, he oversees daily operations and serves as the company’s primary technical expert. A licensed architect in seven states, Gillette specializes in architectural reviews, capital needs assessments, and sustainable design. He has completed thousands of property condition assessments across the country and is a member of ASTM, helping to guide industry standards. A LEED Accredited Professional and Certified Energy Manager, Gillette is dedicated to advancing energy-efficient, sustainable practices in multifamily housing projects. He holds a master’s degree in architecture from Savannah College of Art and Design and a bachelor’s degree in architecture from Lawrence Technological University.

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Elizabeth Krol is a leading contributor to the commercial and industrial real estate industry. She serves on the ASTM E1527-21 Phase I Environmental Site Assessment Task Group, leading historical research efforts and co-chairing the Phase II subsurface investigation Task Group. Krol,  a professional geologist with an MBA, provides due diligence services to protect equity investors' interests and collaborates with clients to efficiently identify and mitigate property risks. A counselor of real estate and principal at Ramboll, she has received multiple accolades, including the PRISM Industry Influencer award, and recognition from GlobeSt.com and the Environmental Bankers Association for her dedicated service.

Session 5 | 3:55 p.m. – 4:30 p.m. ET

Managing Multifamily Mold and Asbestos Risks

Presented by: Elizabeth Krol, principal, Ramboll

Join us for an essential session focused on identifying and managing risks associated with mold and asbestos in commercial residential properties. This presentation will cover:

  • Best practices for assessing and mitigating mold and asbestos risks to protect the health of occupants.
  • Compliance strategies to ensure adherence to regulatory requirements related to mold and asbestos management.
  • Effective risk management strategies and insights to help you navigate these complex issues and safeguard your investments.

You'll leave this session with the tools to implement targeted solutions that protect residents from the health hazards of mold and asbestos, while ensuring the long-term safety and value of your multifamily properties.

Interested but can't make it? Even if you can’t attend live, be sure to register! All sessions will be recorded and shared with registrants so that you won’t miss out on valuable insights.

Get in Touch

Have questions you want answered during the conference? Need assistance registering? For conference inquiries, email: events@haigroup.com

This event and corresponding materials are for general informational purposes only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Nothing herein should be construed as affecting the terms or scope of insurance coverage. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy.

HAI Group® is a trademark for the property and casualty insurance operations of Housing Authority Risk Retention Group, Inc. All products and services are written or provided by subsidiaries or affiliates of Housing Authority Risk Retention Group, Inc. Products or services may not be available in all jurisdictions. Certain property and casualty coverage may be provided by a risk retention group or a surplus lines insurer or by a third party. Risk retention groups and surplus lines insurers do not participate in state guaranty funds and their insureds are not protected by such funds. For a complete list of HAI Group companies, visit visit www.haigroup.com.

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