Make it Clear: How to Write Resident Communications That Deliver Results
What to expect:
When it comes to communicating with residents—or any audience, for that matter, the goal is to write so clearly that your readers will understand what you’re saying the first time they read it. Dr. Deborah S. Bosley, founder and principal of The Plain Language Group, will give us tips on how to do just that.
An award-winning plain language expert and trainer whose clients include government agencies, Fortune 100 and 500 companies, and higher education institutions, Dr. Bosley will share plain language best practices, before and after examples, and a checklist you can use to create more effective and engaging communications within your housing organization.
Plain language has become an important tool regarding access to information, citizen rights, and a more inclusive culture. Access can include reaching non-native English speakers and people with cognitive disabilities or low literacy skills. No matter what your role within your housing organization, you can put these practices to good use.
Be sure to share this session with your colleagues who are involved with diversity and inclusion programs, recruiting, community outreach, financial literacy programs, customer service, and health literacy programs. Plain language benefits apply here, too!
Session Resources
Speaker Spotlight
Dr. Deborah S. Bosley knows that clear communication is good for business and good for customers: a true win-win. The founder and principal of The Plain Language Group, she provides her clients with content that is easy to understand and use while also meeting regulatory requirements for plain language.
Dr. Bosely is on the board of the Institute for Fiduciary Standards in Washington, D.C., serves as a board member of the Center for Plain Language, and spent three years as chair of the Plain Language Association International.
Dr. Bosley has a Ph.D. in Rhetoric and Composition and was a tenured professor of Technical and Professional Writing at UNC Charlotte. Because of her dedication to providing her clients with clear content, Dr. Bosley has been the recipient of several awards, including a ClearMark Award she shared for work she did with JPMorgan Chase.
Get in Touch
For conference inquiries, email: events@housingcenter.com
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